Tenancy Management Officer

Description:

4Recruitment Services are seeking  a Tenancy Management Officer for our client located in Rugby.

DUTIES & RESPONSIBILITIES INCLUDE:

Represent the Council in legal proceedings in regard to all court processes relating to housing management.
To conduct final reviews on all tenancies at risk of eviction and identify the next steps to be taken in an effort to sustain the tenancy.
Supervise the Housing Officers in delivering a housing management service for all tenants of the Council in general needs housing and Independent Living schemes.
Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.
Liaise with all housing teams, Housing Services Team Leader and other Officers of the Council, to ensure appropriate support is provided in the delivery of housing services and to identify and resolve any complaints or problems.
Monitor, install and co-ordinate the use of noise recording equipment.
Support Housing Officers to investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.
Supervise Housing Officer to investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.
Manage and investigate high risk complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services. Ensure accurate records are maintained, collate witness statements and ensure we are working within current legislation.
Support Housing Officers to prepare a full evidence package in neighbour nuisance and anti-social behaviour cases for instructing legal action and following through to conclusion of any Court action.
Promote tenant participation wherever possible, establishing and maintaining productive links and promoting equal opportunities within the service.
Work with residents and other agencies to develop and maintain community agreements.   
ESSENTIAL REQUIREMENTS:

Previous experience of supervising staff in a Housing environment .
Have an understanding of the current housing issues and the local and national political and  social framework within which local authority housing services operate..
A minimum of 2 years relevant experience in a customer focused environment.
Experience of enforcement and ability to use enforcement tools available and previous experience of representing at Court.   
A full JD is available upon request.

What we offer:

24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on (phone number removed) or email  (url removed)