Tenancy Enforcement Officer

Description:

We’re looking for a Tenancy Enforcement Officer to join the Customer and Communities Team!

At Connect we aim to do more than provide a place to live. We make people feel at home, transform lives, and build communities and the team play a critical role in this vision.

As a Tenancy Enforcement Officer, you will be responsible for the day-to-day management of tenancy and neighbourhood issues, providing a pro-active and solution-focused approach to dealing with problems and taking enforcement action where appropriate and necessary. You will be able to prioritise and manage your own workload, working flexibly in a hybrid way, with time spent working in the community and some time spent working in the office and working from home.

To do well in this role you will need excellent customer service skills, a flexible and solution-focused approach and the ability to work under pressure if challenging circumstances arise.

The post holder’s main tasks will be to:

• To build and maintain good working relationships with Community Housing Officers and other colleagues as necessary in providing advice, information, assistance, training and direction as required, on ASB and other tenancy issues

• Manage cases proactively in accordance with relevant procedures and performance standards

• Provide a holistic approach to cases, using a wide variety of tools

• Liaise and build strong relations with community safety partners on behalf of Connect

The ideal candidate will be:

• Adept at using a wide range of tools and powers to manage cases

• Pro-active, resilient and driven to provide a first class service

• Good at networking and building lasting relationships

• A confident decision maker who positively and assertively takes a solutions-focused approach to challenges

• A trustworthy and values driven person who acts ethically and with integrity

• Able to show proven experience of working in a customer facing role in a housing or enforcement role setting

• A team player working collaboratively internally and externally whilst confident enough to work independently

• Willing to work flexibly, which may on occasion include some evening and weekend working

• Have own transport or the ability to travel with effective use of time

Applications for job share will be considered.

This role will require a basic DBS check.

Closing date: Tuesday 9 July, proposed interview date will be Tuesday 23 July.

Please read the attached JD-PS for more details and to help you with your application.

A brief reminder of the benefits on offer here at Connect:

• Up to 31 days’ paid holiday plus bank holidays

• BUPA Health Cash Plan. Get cash back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.

• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.

• MyPlace benefits: retail discounts and offers

• The opportunity to buy and sell annual leave

• Hybrid working– with IT equipment provided when you’re working from home

• ongoing training and development and support with role-related professional subscriptions and qualifications

• Travel season ticket loans

• Cycle-to-work scheme

• Group pension scheme with up to 9% matched by employer. Salary sacrifice also available.

• paid volunteering leave

Connect are an equal opportunities employer. We welcome applications from all candidates regardless of their background