Temporary IT Support Technician

Description:

Are you an experienced IT Support Technician looking for a part-time temporary opportunity in the Pickering area?

We are working with an established organisation that is looking for a friendly, proactive and hands-on IT Support Technician to join its small IT team for approximately 8 weeks.

Working 25 hours per week, you will provide day-to-day IT support to colleagues, helping to resolve straightforward technical problems and ensuring users can get on with their work. You will be the first point of contact for everyday IT queries, escalating more complex issues to the IT Manager when required.

This is a varied role where your ability to communicate with people will be just as important as your technical knowledge. You could be setting up a laptop one minute and helping someone resolve a Microsoft 365, password, printing or Wi-Fi issue the next.

What the IT Support Technician job involves

Providing first-line IT support to users and responding to day-to-day technical queries

Setting up, configuring and deploying laptops and Windows 11 devices

Supporting users with Microsoft 365, including Outlook, Teams, SharePoint and OneDrive

Assisting with passwords, user accounts and two-factor authentication

Troubleshooting everyday issues involving printing, Wi-Fi, peripherals, logins and desktop hardware

Providing patient, practical support and basic guidance to users with differing levels of technical confidence

Supporting users both in person and remotely where required

What are we looking for?

We would love to hear from you if you have:

Experience supporting Windows 11 and setting up laptops or desktop equipment

Knowledge of Microsoft 365, including Outlook and Teams

Experience supporting user accounts, passwords and two-factor authentication

Confidence troubleshooting common IT issues including printers, Wi-Fi and peripherals

A practical, hands-on approach to problem solving

Excellent customer service and communication skills

The patience and ability to explain technical issues clearly to non-technical users

A reliable and organised approach, with the ability to prioritise your workload

You will need to be comfortable working independently as well as part of a small IT team.

A full UK driving licence is required as some travel between local sites may be necessary.

Other information

This is a part-time temporary position for approximately 8 weeks

25 hours per week

There may occasionally be a requirement for some flexibility around working hours.

If you are available at short notice and looking for a varied IT support role where you can make an immediate impact, we would love to hear from you.

This vacancy is being advertised through KD Recruitment Limited who are operating as an Employment Agency.

Due to the volume of applications we receive, if you have not heard from us within 2 weeks, please assume you have not been shortlisted for this particular role.

KD Recruitment Limited is committed to a policy of equal opportunities in relation to job applications and we are also committed to protecting your personal data. If you would like to read our privacy policy, please go to our website [(url removed)]((url removed)) where you will find all the information you need to know about how we will use and process your personal data.

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