Details:
- Salary: £12.30 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: NG15 Annesley Nottinghamshire
- Date: 3 weeks ago
Description:
TEMPORARY CUSTOMER CARE ADVISOR – 27.5 HOUR PER WEEK – PART TIME |
| MONDAY – FRIDAY 9AM - 2.30PM |
| NG15, NOTTINGHAM |
| £12.30 PER HOUR |
| START ASAP |
We are seeking a dynamic and customer-focused Customer Care Advisor to join our clients team. You will be responsible for providing exceptional service to clients, addressing their need and resolving all queries.
Responsibilities:
* Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner
* Input orders ensuring all information is accurate
* Supporting with online live chat
* Offer alternatives when products are out of stock or products are discontinued
* Stay up to date with and actively promote products/special offers current promotions
* Manage multiple daily tasks simultaneously including inbound calls, releasing draft orders, outbound calls and customer emails
* Work as a team to deliver world class customer service ensuring flexibility to meet our customer needs.
Person Specification:
* Customer service experience by phone
* Be able to work on own initiative to deliver business objectives
* Proficient in Microsoft office suite - essential
* Previous admin experience