Details:
- Salary: £210 - 215 - Day
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Day
- Location: TN23 Ashford Kent
- Date: 1 day ago
Description:
Rocasa Consulting are looking to recruit a Experienced ASB Officer covering the Kent Hybrid Working Mon - Fri 9am - 5.30pm paying £215 per day via umbrella
You must live in patch in Kent and have a UK Driving Licence and access to a car.
Specialist ASB officer with understanding of housing legal work and landlord ASB tools and powers
* Act as an advocate for customers on housing/ASB management issues and liaise with relevant departments to ensure housing enquiries are resolved.
* Pro-actively investigating and resolving instances of low – high level ASB cases.
* Building effective professional relationships with internal and external partners to tackle and prevent ASB (Anti-Social Behaviour).
* Support the Community Safety Manager and Head of Resident Services in delivering the ASB communications strategy, raising awareness amongst colleagues, residents and key partners.
* Lead on investigations, supporting and developing the Housing Manager and Homes Officer to provide excellent customer service to complainants.
* Support continuous improvement and increased satisfaction.
* Ensure that case work is of the highest quality and ensure that residents feel supported throughout the process.
* Interview and challenge alleged anti-social behaviour perpetrators to discuss the reports, explore causes, assess risk, and discuss solutions