Temporary Accommodation Team Leader

Description:

Managing a team of temporary accommodation officers and property inspectors

Handling complaints and members enquiries

Ensuring the provision and appropriate allocation of good quality, value for money temporary accommodation to homeless households

Providing excellent customer service to our residents

Main Purpose of the Job

Leading a team of officers, you will be responsible for the operational delivery of the Council’s TA Placement or TA Management service, pursuant to the requirements of PVII Housing Act 1996 as amended.

The post-holder may be required to manage either the TA Management Team or the TA Placement Team as directed, and this job description therefore covers both roles.

Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services.

With support from the Temporary Accommodation Service Manager, the post holder will be responsible for the agreements and contractual arrangements between the Council and accommodation providers by undertaking performance monitoring of the contractual and management agreements, ensuring actions are taken to address non-compliance.

Knowledgeable and experienced, you will ensure that a quality service is provided to residents and landlords.

Key Accountabilities

1. Manage allocated staff and resources using core processes and

procedures consistently across the assigned operational activities in an efficient manner that is in compliance with all relevant policies and guidelines.

1. Implement team plans ensuring that all team activity is undertaken in an effective and efficient manner to deliver the political objectives and priorities of Lambeth and to effectively manage risks.

1. Work in partnership with relevant internal and external partners as designated by the Service Manager for team objectives to deliver effective outcomes through collaborative, joined-up working.

1. Support the Service Manager where necessary to provide detailed information to inform Members of progress, performance and relevant customer insights across Lambeth.

Q1

A relevant degree or equivalent or demonstrable suitable experience at an appropriate level.

K1

Knowledge of Part 7 of

Housing Act 1996 and best practice that applies to the provision of temporary accommodation

K2

Good knowledge of housing schemes and initiatives and accommodation standards.

K3

Demonstrable knowledge of S.188 and S.193 of the Housing Act particularly with regards to suitability.

K4

Broad knowledge and understanding of delivering and developing great customer services in a busy customer contact environment.

E1

Demonstrable experience of leading, motivating and developing staff to achieve performance targets.

E2

Experience of developing a customer focused service, driving continuous improvement and methods of improving performance.

E3

Experience of the challenges of working within a Temporary Accommodation service

E4

Experience of successfully developing and implementing new schemes and taking innovative approach in tackling and addressing housing need