Details:
- Salary: £27,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Telford Telford and Wrekin
- Date: 1 week ago
Description:
Job Title: Telesales Co-ordinator
Location: Telford
Salary: £27,000 to £30,000 (depending on experience)
Reporting to: Telesales Manager
Permanent Position
Introduction:
Here at Enreach we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.
As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.
As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team.
An exciting opportunity has arisen in our sales team and we’re looking for the right person to join us and help us work wonders.
The Role:
We’re looking for an enthusiastic, energetic, and self-motivated team player with experience of working in a fast-paced environment to join our Telesales team.
The Telesales Co-ordinator is responsible for ensuring high standards of appointment quality. This role involves controlling, monitoring, and reporting on the quality of calls and appointments booked by the Telesales Team. The successful candidate will also confirm each appointment with customers and gather feedback from Sales Consultants after each completed appointment.
Key Responsibilities as a Telesales Co-ordinator:
* Screening all outbound calls made by the Telesales team to ensure the appointment qualifies.
* Organisation, coordination, and route planning for all Sales Consultant’s diaries.
* Processing and approving of documentation relating to booked appointments and loading qualified appointments into the Company’s CRM system.
* Calling customers prior to booked appointments to confirm the details.
* Weekly meetings with Telesales Manager to review call quality and team performance.
* To measure the quality of appointments booked and subsequently sat by Sales Consultants, including obtaining feedback.
* To provide constant feedback to Telesales Manager about areas of improvement and possible coaching avenues.
* Assisting the Telesales Department with any other ad hoc tasks as requested.
Who we are looking for:
* Minimum of 1 year experience within Telecommunications, and knowledge of VOIP telephony solutions.
* Previous experience with diary co-ordination and route planning.
* Confident and proactive self-starter, who is unafraid to question and challenge.
* Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and cross-functional stakeholders.
* Build rapport with customers easily over the telephone.
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
* Good time keeping and organisational skills.
* Great attitude and discipline.
* Willing to learn new skills, adapt, and assist wherever needed.
* Microsoft office and experience with CRM systems. HubSpot experience is desirable, but not essential.
What’s in it for me?
* 23 days holiday (more for long service) plus an extra day off for your Birthday.
* Hybrid working available after probation period.
* Enhanced maternity and paternity pay.
* Holiday purchase scheme.
* Company Pension.
* Healthcare scheme and life cover.
* Great working hours Monday to Friday, with a 4.00pm finish on a Friday.
* Amazing Savings with Perkbox – access to hundreds of discounts.
* The ability to develop and progress your career.
* Strong social ethos.
* Be part of a high growth and very exciting European wide group, that prides itself on innovation, collaboration and strong customer focus