Telecoms Provisioning Coordinator

Description:

Our client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client challenges and deliver optimal value.
Role Description
The day to day role, will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience
The role will involve:
* Order management
* Testing and service delivery
* Business development
* Fault resolution
* Account set up
* Tracking orders
* Liaise with customers and suppliers
* Escalated issue handling
* Progress reports
Key skills and experience needed to do the role:
* Strong communicator at all levels (oral and written)
* Strong organisational skills
* Ability to multi-task
* Tact and diplomacy
* Good telephone manner
* Ability to meet deadlines
* Aptitude for following/adhering to procedures
* Ability to understand and carry out detailed instructions
* Having worked within the telecom industry is essential.
* Minimum GCSE level Maths and English
* Basic skill level of Microsoft Word and Excel
Essential Skills
Experience of working within Telecoms
Experience of client/supplier liaison and coordination