Technical Support Specialist

Description:

The Company: 

A leading UK distributor 

A cutting edge portfolio of products 

A company showing continual growth 

A private company with flat structure and no hierarchy 

Fantastic career opportunity 

The Role of the Technical Support Specialist   

Our client is a leading UK distributor of advanced life science research products 

As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining positive and strong relationships with customers.  

You will engage with our customers to resolve pre- and post-sale technical enquiries.  

You will also be responsible for all human blood, biospecimen and custom research services quoting and support.  

Assess and manage the inbound enquiry queues (telephone and email) and allocate enquiries as appropriate 

Establish yourself as first point-of-contact for future technical enquiries through relationship building 

Acknowledge and empathise with customer issues  

Identify information/data required for issue resolution and collect information as appropriate  

Analyse experimental data to identify issues  

Use the appropriate resources to identify and recommend corrective actions e.g datasheets, application notes, papers, supplier contact, customer service team contact etc - 

Benefits of the Technical Support Specialist   

£28k-£34k basic 

Bonus (Individual & Company)  

Pension  

Healthcare  

Holiday 

The Ideal Person for the Technical Support Specialist   

A Life Science Graduate with either a degree and a minimum of 1 years of laboratory experience, or an MSc or PhD  

A passion to share knowledge in order to solve customer challenges  

Strong technical competency to understand and then clearly discuss theory and principles of experimental design, techniques and results  

Excellent troubleshooting skills  

The ability to prioritise and manage many activities at the same time whilst meeting agreed timelines  

A strong work ethic and a positive, can-do attitude  

Strong interpersonal skills including well-developed listening, written and verbal communication skills, especially on the phone  

The ability to work with a degree of independence 

If you think the role of Technical Support Specialist is for you, apply now! 

Consultant: Rio Barclay 

Email: (url removed) 

Tel no. (phone number removed) 

Candidates must be eligible to work and live in the UK. 

About On Target 

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally