Technical Support Specialist

Description:

Our client are seeking a dedicated and motivated technical support specialist to join their expanding team based in Fareham. The technical support specialist will play a central role in supporting all departments with various technical aspects of their organisation.

This is an exciting opportunity for a candidate looking to develop and learn new skills. Knowledge of Databases and the ability to read or understand code (HTML or XML) would be highly desirable.

This role is on-site in Fareham with Fridays working from home.

Key responsibilities:

Technical Issues

First point of contact for technical issues for internal and external.
Initial testing, reproducing and validating.
Communicate with the CTO about issues and create tickets in Jira for the development team to work on.
Liaising with the support team on Jira tickets, work progress, prioritisation of tickets.
QA Testing of resolved issues and managing their release to production.
Responding to incoming queries from clients or members of the public by email or phone.
Account Setup and Management - Setting up new accounts and updating existing accounts with new information.
Weekly update of Hero Ads and Homepage listings
Manage spam and suspicious emailsSkills / Experience

Strong technical ability with a thorough understanding of databases, website coding (ability to read/understand code, this person does not have to be able to write code) as well as bug analysis and documentation.
Strong communication skills, with the ability to communicate with clients of all level and also internally with cross-functional teams and senior-level stakeholders
Strong analytical skills and ability to think outside the box. Strong problem solving skills and a desire to learn and support the development and improvement of the site and its tools.
Proficient in using CRM systems and other technical tools to manage technical issues, track resolution activities, and generate reports.Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission