Details:
- Salary: £49,000 - 58,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Cambourne Cambridgeshire
- Date: 1 week ago
Description:
Technical Support Specialist
Cambridgeshire
£49K-£58K (D.O.E)
Permanent
Are you an expert in Electron Microscopes looking to take the next step in your career with a pioneering global technology company as a Technical Support Specialist? Look no further!
The Company:
As a leading manufacturer of Electron Microscopy solutions, this globally respected company provide unparalleled expertise, cutting-edge technology, and a commitment to excellence that is shaping the future of the industry.
What You'll Do:
As a Technical Support Specialist, you will provide high-level technical support and training for Electron Microscopy systems.
Key Responsibilities include:
Provide technical support via phone, email, and remote diagnostics.
Deliver global service instruction and training on SEMs.
Manage technical queries, escalations, and complaints using 2nd Level ticketing.
Write and update support bulletins, field instructions, and technical manuals.
Travel internationally to assist field engineers and maintain training materials.
What We're Looking For:
Highly skilled specialist in Electron Microscope Systems.
At least 5 years' industry experience.
Master's degree in Physics/Electronics/etc.
Willingness to undertake international travel at short notice.
Ability to work under pressure with unsolved 1st Line Support issues.
Fluent in English.
Nice to haves:
Any additional language skills
What Else You Need to Know:
Hybrid work environment (3 days office, 2 days home) with significant international travel.
Incredible benefits package that includes: Private Healthcare, 8% Company Pension Contribution, Lifestyle Benefits, and more!
What Now:
Ready to take your expertise to a global stage? Submit your application now! We are more than happy to answer any questions and support you wherever possible