Details:
- Salary: £14.57 - 15.57 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Redbridge London
- Date: 1 week ago
Description:
Technical Support Officer
Redbridge
£14.57 per hour
Full Time Contract ( 3 months long)
Novax Recruitment is actively seeking a Business Support Officer in Redbridge. This is a contract without a scope for extension working full time hours.
The job:
Respond to customer queries and escalate issues and messages to the technical managers and professional workers
Delivering complex, routine, and emergency tasks against the technical administrative standards to ensure consistency in maintaining service delivery
To work as part of a multi-disciplinary team responsible for meeting tight deadlines and committed to high standards of customer care
Prioritise tasks assigned and escalating any gaps in resourcing to Technical Support Supervisor/Technical Support Co-Ordinator
Escalate any operational issues to Technical Support Supervisor / Technical Support Co-Ordinator and/or operational Service Manager
The candidate:
Minimum 5 GCSE level pass including maths and English, or equivalent
Experience of supporting a multi-disciplinary teams with comprehensive technical administration services (including meeting arrangements, minute taking, and database/system administration)
Experience of prioritising high volumes of work effectively and accurately, and to deal with routine matters on own initiative within deadlines
Excellent ICT skills including Word, Excel and Google Docs, and an understanding of case/data management systems
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)