Details:
- Salary: £30,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: M17 Eccles City and Borough of Salford
- Date: 3 days ago
Description:
Key Objectives of the Role
* Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
* Provide responsive, hands-on support for our field-based engineers, systems and customers
* Commissioning support for our professional services team
* Maintain documentation for processes, systems, assets, and credentials
* Play a key role in transitioning legacy systems to new solutions
Overall Purpose of the Role
This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.
We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.
In this role, you'll:
* Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
* FAT testing of systems and solutions in our Manchester facility.
* Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
* Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
* Support platform / system / security upgrades on customer / hosted / maintained systems.
* Maintain / Create documentation for systems and processes.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
* Good understanding of IP Networking, switches, firewalls, routers and VPNs.
* IT Support / helpdesk experience
* Experience of Patching, System upgrades, Remote access support
* Strong communication and a self-driven approach
Desirable
* Experience with FAT testing
* Familiarity with SQL / Database technologies
* Experience integrating platforms and systems
* Active certifications in relevant Security / IT / Networking areas
Personal Qualities
* Self-motivated and proactive
* Strong analytical and problem-solving mindset
* Comfortable working in a dynamic, small-team environment
* Holds a full UK driving licence and has access to own transport