Details:
- Salary: £33,000 - 44,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Gloucester Gloucestershire
- Date: 4 days ago
Description:
Technical Support Engineer
Location: Quedgeley
Hours: Full- Time 37 hours/ week
Salary: £33,000 to £44,000 Dependant on Experience
Our client is a leading telecoms and communications company looking to expand their well-established workforce!
They are currently recruiting for a very exciting opportunity as a Technical Support Engineer where you will ensure smooth operation and enhance a strong competant team with different specialisms.
Key Responsibilities of a Technical Support Engineer:
* Specialist knowledge in Optical Networks and associated hardware.
* Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters.
* Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation.
* Able to conduct testing and produce full comprehensive test documentation / reports.
* Experienced in fault finding methodology.
* The ability to manage fault tickets process from beginning to end.
* Ability to administer and run turnkey projects.
* Experience with remote network management platforms.
Key Skills of a Tehnical Support Engineer:
* Excellent communication skills both verbally and written, internally and externally.
* Comfortable engaging with both customers and suppliers on technical and project related matters.
* Experience using Microsoft applications, such as Word, Excel and PowerPoint.
* Ability to work as part of team or autonomously using their own initiative.
* The ability to train other members of the team and customers.
* Ability to transfer existing skills, technically, process-wise and by experience.
* Ability to work under pressure and to given deadlines.
* Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification.
* Basic understanding of PDH, SDH, Ethernet/ IP, MPLS, Optical Specialised, DWDM, Cellular and Wireless, LTE (or specialist knowledge of at least one of these)
* Provide and Manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers.
First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors