Details:
- Salary: £30,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: North East Tyne and Wear West Boldon
- Date: 2 days ago
Description:
Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
33 Days Holidays, Specialist Training
Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines.
The Role - Technical Support Engineer:
Providing day-to-day remote support to customers via phone, email and remote access systems
Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues.
Working as part of a fast-paced team.
Diagnosing and fixing faults on machines, mainly electrical and system issues
Guiding customers through troubleshooting and resolving problems
Raising quotes for parts, servicing and repairs using internal systems
Working closely with field engineers when needed
Using Salesforce CRM
Installing and setting up software for customers
Ensuring all customer issues are resolved quickly and effectively The Right Person - Technical Support Engineer:
Experience providing remote support to customers in IT, networking or engineering
Has a strong IT and network background or experience
Strong working knowledge of remote desktop tools
Excellent problem-solving and analytical skills.
Proficient using a CRM system for caseload management or similar
Happy to work in a fully office-based role.
Commutable to NE35 postcode daily with use of own vehicle.
Holds a full UK driving licence.
Happy to travel for product training. Salary/ Package - Technical Support Engineer:
Salary £30,000-£35,000 DOE
Extensive training and personal development
Day shifts: Monday to Friday, 9am-5pm
Full Company product training
25 days holiday + statutory bank holidays
Company Pension Scheme Interested? To apply for this Technical Support Engineer position, here are your two options:
"This is the job for me! When can I start?" - Call now and let's talk through your experience. Ask for Emma Gilmore on (phone number removed) / (phone number removed) between 7.30am - 4.30pm.
"I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@(url removed)PPDEL