Details:
- Salary: £26,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: SS15 Laindon Essex
- Date: 2 weeks ago
Description:
Job Title: Technical Support Engineer
Job Type: Full-time
Location: Laindon, Essex,
Working hours: Monday – Thursday, 9am – 5:30pm
Friday, 9am – 5pm
Includes a 1 hour lunch
Salary package: £30,000 - £39,000
Base: £35,000
Yearly bonus: £4,000
Overtime rate: Monday 9am – Friday 5pm is at x1.5
Friday 5pm – Monday 9am is at x2
Continuous training and personal development courses will be provided
Company mobile phone & laptop will be provided
Company card for expenses while on work trips will be provided
Who are we?
Spanish manufacturer of security equipment (intercom, access & CCTV) in which we have been in the industry for 75 years, we are in the higher end of intercom manufacturing with our core focus being on large residential estates & tower blocks.
Job summary
The technical support engineers duties will consist of offering remote and on-site support to our customers. The remote assistance will consist of: emails, telephone conversations and / or remote PC login sessions. On-site support can consist of in-depth diagnosing where remote solutions aren’t achievable and commissioning systems that our customers have installed.
We’ll also be supporting the sales team from a technical perspective which includes: carrying out site surveys, reviewing specifications and drawings resulting in us offering quotations & preparing AutoCAD drawings for first fixing and second fixing solutions.
The successful candidate will provide excellent technical assistance and support to our customers, resolving issues and ensuring customer satisfaction. The role requires a strong technical knowledge, exceptional troubleshooting abilities and a customer-oriented mindset.
The ideal candidate
* 2+ years of experience in a technical support role.
* Fair knowledge of computer hardware and software.
* Strong technical background with a good understanding of electronics, IT and / or security industry equipment.
* Excellent problem-solving skills with the ability to think logically and act decisively under pressure.
* Strong communication skills, both verbal and written with a focus on delivering clear and concise instructions to customers.
* Customer oriented mindset with a passion for providing exceptional customer service.
* Ability to work independently as well as collaboratively in a team-orientated environment