Technical Support Agent

Description:

Technical Support Agent

Location: Essendine, Rutland
Job Type: Permanent, Full-Time
Salary: Competitive (Dependent on Experience)

Technical Support Agent

Interaction Recruitment are proud to be recruiting on behalf of our client for a Technical Support Agent to join their established technical support team based in Essendine, Rutland.

This is an excellent opportunity for someone who enjoys problem-solving, has a passion for technology, and takes pride in delivering exceptional customer service. Whether you already have technical support experience or are looking to build your career within IT, this role offers ongoing training, development and genuine opportunities for progression.

Working within a collaborative and supportive environment, you'll become an integral part of a team providing remote technical support to customers using specialist software solutions.

The Role

As a Technical Support Agent, you'll be the first point of contact for customers requiring technical assistance. You'll diagnose software issues, provide remote support, explain system functionality, and ensure customers receive an excellent service every time.

You'll receive full support from experienced colleagues and managers, with continuous training available as systems evolve and your technical knowledge develops.

Key Responsibilities

Provide telephone and remote technical support to customers.
Diagnose and resolve software and system issues.
Remotely connect to customer systems to investigate and rectify faults.
Explain software functionality and guide customers through solutions.
Accurately log calls and maintain detailed support records.
Escalate complex issues where appropriate.
Participate in an out-of-hours support rota (approximately 1 week in every 8).
Continue developing technical knowledge through ongoing training.
Maintain a professional and organised working environment.
About You

We're looking for someone who enjoys helping people and has a genuine interest in technology.

You'll ideally have:

Excellent IT literacy and fast, accurate keyboard skills.
Previous experience within a customer service or technical support environment.
Excellent communication skills, both written and verbal.
Strong organisational and time management abilities.
A methodical approach with excellent attention to detail.
A positive attitude and willingness to learn.
A strong work ethic and ability to work well within a team.
An interest in Linux, databases or software troubleshooting would be advantageous, although full training will be provided.

What's on Offer?

Our client believes in investing in their people and offers an excellent working environment alongside a competitive benefits package, including:

Competitive salary with annual salary reviews.
Twice-yearly bonus scheme.
Flexible working environment.
25 days annual leave plus bank holidays.
Long service holiday rewards.
Company pension scheme.
Life assurance.
Ongoing training and career development.
Regular social events and a friendly, supportive team culture.
Modern workplace with excellent staff facilities.

Apply Today

If you're looking to build a long-term career within technical support and want to join a business that genuinely invests in its employees, we'd love to hear from you.

Apply today with your CV or call (phone number removed) for a confidential conversation.

Interaction Recruitment is acting as an employment agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

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