Technical Support Advisor

Description:

Our client is a leading supplier of bespoke vehicle tracking and telematics systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Advisor

Basic salary £35K- £40K Negotiable + Bonus + Benefits

The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.

The Role:

The Technical Support Advisor will be responsible for providing excellent over the phone, online and technical support for customers.
Duties will include but is not limited to the following;

Effectively process all customer technical queries via phone, email, chat or online.
Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required.
Assist with the remote commissioning of newly installed vehicle telematic software
Deliver remote onboarding training for new customers
Issue new user profiles and ensure asset register is accuratley maintained up to date
Investigate, communicate and resolve online software faults working with customer and IT teams as required.
Maintain accurate record of tickets and information on the company CRM System Candidate:

Ideally you will have previous experience in a similar technical support or IT support position.
Applicants with previous experience with vehicle tracking, telematics, fleet management or SaaS based products will be advantageous however full training on the software systems will be given.

You will have strong problem solving skills and have a positive attitude towards your work.
Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.

Hours of Work:

Monday to Friday 37.5 hours

Benefits:

Excellent basic salary £35K - £40K Negotiable + Bonus + Benefits
32 days annual leave
Pension
Free parking
Full training and excellent progression opportunity