Details:
- Salary: £35,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Chatham Kent
- Date: 2 weeks ago
Description:
Technical Service Delivery Manager
Chatham
up to £45,000 pa
This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved. A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred.
The role of Service Delivery Manager
Developing the Service Plans for new projects, as well as upgrading existing clients
Creating and maintaining all technical and non-technical documentation for the project
Being responsible for all technical communications with the client
Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes
Collaborating with the Key Account Manager for service issues and contract renewals
Being responsible for the delivery of projects, on time and on budget
To be considered for the role, you should
At least 3 years Customer Management experience, ideally with a technical role
Experience of working and collaborating with multiple teams
Experience of planning and prioritising your workload
Relationship management skills