Technical Service Advisor

Description:

Technical Service Advisor (Automotive)
Towcester
£26,000 
Monday- Friday, full time permanent

We’re looking for a customer-focused, technically minded individual to join our clients H/O team in Towcester. This isn’t a traditional customer service role, they’re looking for someone who enjoys understanding how things work, solving problems and getting to the root of an issue — but who also genuinely enjoys speaking to customers and providing a great service.
You don’t need to be an engineer or have a technical qualification. What matters most is your logical approach, curiosity and willingness to help

Key Responsibilities:

You’ll be the first point of contact for customers, helping them with questions, issues and technical queries and making sure they receive a helpful, professional response.
Handling customer enquiries, primarily over the telephone.
Understanding customer issues and asking the right questions to establish what’s happening.
Using your problem-solving skills to diagnose issues and identify appropriate solutions.
Developing a strong understanding of our products, systems and technical processes.
Explaining technical information clearly and simply to customers who may not have the same level of knowledge.
Recording customer interactions and keeping information accurate and up to date.
Working with colleagues and other teams to resolve more complex issues where required.
Following problems through to resolution rather than simply passing them on.
Building positive relationships with customers and ensuring they feel listened to and supported.What we’re looking for:

You could come from a customer service background, technical support environment, engineering or automotive setting or another role where you’ve had to understand problems and work out solutions.
•    Have previous customer service experience, ideally involving regular telephone contact.
•    Are naturally curious and enjoy figuring out how things work.
•    Have a logical, methodical and practical approach to problem-solving.
•    Are comfortable learning technical information and applying it to real customer situations.
•    Can communicate clearly and confidently with customers over the phone.
•    Are patient, approachable and able to remain calm when dealing with challenging queries.
•    Take ownership of problems and see them through to a satisfactory outcome.
•    Are comfortable asking questions and learning from more experienced colleagues.
•    Are genuinely interested in developing their technical knowledge.
The position is best suited to someone who can get to the Towcester area within approximately 10–15 minutes. This is an important part of the role, as we’re looking for someone who wants to build a long-term career with us and is comfortable with the daily commute.

Why join us?
This is an opportunity to develop a specialist skill set combining customer service, technical knowledge and problem-solving.
You’ll receive structured training and support to build your technical understanding, while gaining experience in a role where no two customer conversations are necessarily the same.
If you’re someone who likes helping people, enjoys solving problems and has a natural technical curiosity, we’d like to hear from you