Details:
- Salary: £25,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: B97 Redditch Worcestershire
- Date: 1 week ago
Description:
We have an exciting opportunity to join a growing company who are the UK’s no’1 supplier within their field. They have rapidly grown since establishing 5 years ago, this opportunity is to join their customer services team. You will gain a technical knowledge of their products and support customers through their sales journey. This position is full time Monday-Friday 8am-4pm in the office. The ideal candidate would have been in a role which required a technical knowledge previously and have experience within a customer service role.
Key Duties and Responsibilities:
* Provide expert technical advice and troubleshooting support to customers via email and online chat platforms regarding products.
* Assist customers in selecting the right products based on their specific needs and applications.
* Actively participate in online forums and groups to answer questions, provide technical insights, and foster a positive brand image.
* Analyse and interpret technical data and documents.
* Resolve customer inquiries efficiently and accurately, ensuring high levels of customer satisfaction.
* Create and maintain detailed records of customer interactions on database.
* Adhere to established company policies and procedures.
Skills and experience required:
* A background within a customer service role, technical sales support, IT helpdesk or coordinator role required.
* Ability to commute to workplace(must drive due to location)
* Confident and competent with Microsoft packages.
* Excellent communication skills- both written and verbal