Technical Publications Author

Description:

Job Title: Technical Publications Author

Salary: £35,000 - £40,000

Benefits: Parking, Flexible/Hybrid Working, Competitive Salary, Pension, Holiday Bonus

Scheme, Maternity/Paternity Benefits Package, Employee Assistance Program

Job Type: Permanent

Location: Birmingham

Job Start date: ASAP

Shift Pattern: Days Monday – Thursday 08:30-17:00 and Friday finish at 13:00

We’re supporting our client, a leading global equipment manufacturer based in Birmingham, who are looking for a Technical Publications Author to join their growing team. The successful Technical Publications Author will have experience of developing and maintaining product technical manuals, installation guidelines, service schedules and bulletins, spare parts guides, and other technical support documentation.

Position Overview: If you are searching for an ambitious and growing company that can offer you fantastic career opportunities in the exciting and growing world of zero emissions technology, then this is the place for you.

We are seeking a skilled Technical Publications Author to join our team. The successful candidate will be responsible for creating, updating, and maintaining technical documentation for our HVAC product range for our OEM customers and Aftersales support teams. This role requires strong attention to detail, excellent communication skills and a good understanding of engineering principles. Knowledge of refrigeration or air conditioning would be advantageous.

Responsibilities for Technical Publications Author:

* Develop and maintain product technical manuals, installation guidelines, service schedules and bulletins, spare parts guides, and other technical support documentation for the range of products.

* Collaborate with cross-functional teams including Engineering, Advanced Product.

* Development, Aftersales Service and Marketing to gather information and ensure accuracy of technical content.

* Research and interpret engineering drawings, models, schematics, and specifications to create comprehensive documentation suitable for product support in the field.

* Manage documentation revisions and updates to ensure compliance with regulatory standards and industry best practices.

* Conduct reviews and audits of technical documentation to identify areas for improvement and ensure clarity and consistency.

* Convert engineering detail into simple, polished and informative content.

* Coordinate translation and localization of technical publications for international markets.

* Stay informed about emerging technologies and industry trends to continuously improve technical documentation processes and standards.

* Standardise the format and content of our manuals and develop a comprehensive set of documentation.

* Work with the Aftermarket team to identify and improve our Technical Publications offering to support market expectation.

* You will be expected to become knowledgeable on all GTS products, although detailed engineering capability is not required.

* This role will be office based with the option of hybrid / home working. You will need to be professional, technically competent, able to work independently, prioritise and manage workload.

* To work in a manner conducive to safety and with minimised risk to yourself and others.

* Actively promote H&S awareness.

* To report any health and safety matters to your line manager, department representative or H&S Manager

* To follow company health and safety rules and policies at all times.

* Training will be given on all internal systems in operation presently to ensure you are capable of reaching the required level of competency.

* On-going training on products and a detailed understanding of the business will be provided and a training log will be maintained by the candidate.

About You:

* Proven experience as a Technical Writer or Technical Publications Author in the automotive industry, preferably within the commercial vehicle sector.

* Excellent written and verbal communication skills with the ability to convey complex technical information clearly and concisely.

* Ability to work independently and manage multiple projects simultaneously using a methodical approach.

* Attention to detail and a commitment to accuracy and quality in all documentation and motivation to demonstrate “right first-time approach”.

* Proficiency in 3D CAD software (Solid Works) and experience working with engineering drawings and schematics (design skills are not required for this role).

* Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.

* Driven to succeed, meeting critical deadlines and motivation for continuous improvement personal development.

* Qualifications in Engineering (Mechanical, Electrical or Refrigerant) or Technical Writing related field would be beneficial.

* Demonstrable experience in a technical author role.

* Illustration and authoring software experience.

* You have a minimum of 2 years of experience in this type of industry.

Job Application:

If you would like to be considered for the role of Technical Publications Author, please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

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We take your application seriously and we make every effort to respond to all applicants.

Candidates must be eligible to work and live in the UK