Technical Operations Manager

Description:

Technical Operations Manager 48K
Key Task
Line Management responsibility for the Module maintenance engineering Team and overseeing and managing all aspects of HR pertaining to the Team Employees

Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policiesNP• Identifying succession within the existing team; ensuring that development and mentoring are implemented

Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, and assessment
Ensuring eLearning is completed and fully up to date for yourself and the team • Reviewing, maintaining and scheduling role and business specific training for yourself and the engineers within the team • Attend and participate in any relevant training courses
Manage holiday and sickness, maintaining the correct and required staff level on site
Maintain people records such as new starters, leavers, and any changes in staff
Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met
Ensuring that the Module Maintenance programme is planned and kept accurate and up to date for a rolling 12 month period
Liaison with the relevant customer stakeholders to be able to plan and deliver the Module Maintenance programme
Delivery of the Module Maintenance programme, utilising both the in-house engineers and specialist sub-contractors
Ensuring the correct and accurate reporting on completion of each Module Maintenance to the client including defects and remedial worksEnsuring that KPIs are achieved for operational delivery for the Planned Maintenance activities

Management of the supply chain - including sub-contractors and suppliers • Attending ad-hock, Weekly and Monthly and Client meetings
To provide technical and operational support and advice to the engineering team
To manage and submit monthly report and compliance information to the Account Manager • Reporting to and supporting the Account Manager
Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall financial WIP report with the support of the Lead Contract Support
Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all disciplines
To conduct audits of the planned maintenance activities ensuring that tasks are completed to SFG and industry standards
Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively
Ensuring planned maintenance services are scheduled and completed on time
Ensuring that compliance documents; contract logbooks are fully up to date and audit ready
Ensuring that all external portals for contract information are regularly updated according to work completion
Managing client/end user escalations and queries
Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain
Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed
To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or staff
To co-ordinate and manage the maintenance and uptime of assets and critical plant for site; ensuring any changes in services are communicated to all stakeholders with immediate effect
To ensure that significant operational events are reported to building leads & estates team as soon as possible, implementing plans to mitigate any risk which may have impact to science.
Resolving technical issues, working collaboratively with the Hard Services Manager, by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance
Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors
Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner
Aid Account Manager in Forecast Document updates monthly
Answer calls and emails in a professional and timely manner
Support in Management of CAFM Explorer System and reporting
Attend and actively participate in weekly Webquote meeting with Account Manager and Customer • Webquote management / raise Extra Works jobs in a timely manner
System Housekeeping (including but not limited to Webquote, Dynamics, CAFM Explorer, 4Sight, Elogbooks)
Ensure the delivery of highest Customer Service Standards
Working within the team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues
Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts
Promoting and maintaining the core values and demonstrating the Behaviours.
Ensuring business policies and processes are effectively communicated and implemented within the Team.
Meet Key Deadlines Set. Accountability to the functional heads, as appropriate
To conduct regular reviews of operational procedures making recommendations for improvement with appropriate working practices
Communicate effectively and build/maintain relationships at all levels with internal and external customers
Liaise and keep informed the senior management on all aspects of contract risks within scope of role.
Ensure QHSE documentation is maintained and readily available using systems e.g., Hazard Reports, training & competency records, PPE, toolbox talks
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations