Details:
- Salary: £60,000 - 70,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Uxbridge
- Date: 2 days ago
Description:
Technical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT
We're looking for a Technical Operations Manager to lead our Technical Support and Field Services teams, ensuring the delivery of exceptional technical support, operational excellence, installation quality, and customer service.
This is a fantastic opportunity for someone who enjoys combining people leadership, technical problem-solving, operational performance, and continuous improvement in a fast-paced technology environment.
What you'll be doing
Leading and developing Technical Support and Field Service teams
Acting as the senior technical escalation point for complex customer and operational issues
Driving SLA performance, service quality and customer satisfaction
Managing installation quality, audits, and technical standards
Working with OEMs, dealer groups and third-party installation partners
Monitoring device performance and operational KPIs to improve reliability and service delivery
Implementing process improvements and driving operational excellence
Supporting compliance, certification activities and technical governanceWhat we're looking for
Proven leadership experience within Technical Operations, Technical Support, Engineering, Service Delivery or Field Service Management
Strong knowledge of telematics, connected vehicles, GPS/GNSS, CAN Bus, vehicle electrical systems, remote diagnostics and vehicle integration
Experience managing technical teams and third-party service providers
A data-driven approach to problem solving and continuous improvement
Excellent stakeholder management and communication skills
Auto-electrical qualifications or equivalent automotive electrical experience desirable
Full UK driving licenceWhy apply?
Hybrid working environment
Opportunity to lead and shape a critical technical function
Exposure to innovative connected vehicle technologies
Collaborative and supportive team culture
Excellent career development opportunitiesTechnical Operations Manager | Up to £60,000 + Bonus | Hybrid (Uxbridge) | IT