Technical Operations Manager

Description:

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission. Under the leadership of our President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.
Digital & Technology at UAL is on an exciting journey, shifting from a technology-centric to a user-centric approach, investing in the people and processes enabled by digital and transforming the student and staff experience.
The VLE Technical Operations Manager is a new role in the Teaching and Learning Product team, and will play a pivotal role in enhancing Student Experience, through ensuring the technical operations of UAL's Virtual Learning Environment (Moodle), along with other Teaching and Learning products.
Reporting to the DevOps Manager, you will ensure the team is delivering on day-to-day 3rd line support issues, managing server upgrades, and broader infrastructure/hosting requirements. Alongside this, you'll work closely with colleagues who focus on Development and Support to ensure effective resolution of issues and change delivery.
More broadly, you will provide technical leadership, build and maintain key stakeholder relationships and lead on major incident response ensuring functionality of the University's VLE. You will also play a key role supporting our DevOps maturity focusing on maintaining and improving operational excellence.
Core Skills

Experience with web applications and the infrastructure/hosting requirements (for example Moodle, WordPress or other learning management systems or content management systems)
Strong knowledge of customer centric service management processes
Experience with web hosting platforms and security standards (e.g. Apache)
Demonstrated ability to adapt to an ever-changing technical landscape.
Extensive experience of working with a diverse range of stakeholders and external partners to deliver and develop digital products and services.
Demonstrable experience of driving and championing new ways of working while bringing people along with you UAL is a world-class university, shaping the creative industries worldwide, and staff have access to a range of benefits, which recognise and reward the contributions they make, including:

Competitive salary package of up to £68,406 per annum
34 days annual leave plus public holidays
Generous, defined benefit pension scheme
Family-friendly policies, including 26 weeks of full maternity or paternity pay
Closing date: Monday 20th MayInterviews will take place virtually on Wednesday 29/ Thursday 30th May
Hays Technology have been appointed by UAL to manage the recruitment of this role. For all enquiries, please contact Daniel Friedman at Hays Technology

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