Details:
- Salary: £28,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Thame Oxfordshire
- Date: 1 week ago
Description:
Job Title: Technical Customer Support Specialist
About Our Client:
Our client is a dynamic e-commerce business specialising in the retail of electrical components and accessories. With an expanding customer base and a commitment to providing top-notch customer service, they are seeking a Technical Customer Support Specialist to join their team.
Benefits & Perks:
Competitive salary of £28,000 - £30,000 per annum
Group Life Assurance and Health Cash Plan
10% Employer Pension Contribution
25 days holiday, plus bank holidays
Discretionary annual bonus
Free car parking
Casual dress code
Friendly working environmentAbout The Job:
As a Technical Customer Support Specialist, you will be the go-to person for customer enquiries and technical support. You will utilise your knowledge of DC battery systems and related equipment to provide expert advice and guidance to customers. This is a customer based role where you will have the opportunity to make a real impact and contribute to the growth of the business.
Responsibilities and Duties:
Answer customer support enquiries via telephone, email, and chat
Chase delivery issues with couriers
Manage amendments to customer orders
Handle product returns and warranty issues
Process refunds
Provide pre-sales product advice and answer technical queries
Recommend products and advise on suitability
Carry out basic technical calculations
Take customer orders and process card payments via phone
Prepare quotations and proforma invoicesPerson Specification:
GSCE in English and Maths
GSCE or A Level in Physics is beneficial
Strong communication skills and confidence when talking with customers
Ability to grasp technical details and concepts
Conscientious, professional, and able to integrate well into a small team
Customer-centred and solution-driven approach
Proficient in MS Office suite of productsExperience:
Technical sales or technical product support experience is essential
Background in electrical-based industry would be advantageousDue to the location, you must be able to drive and have your own transport.
This is an excellent opportunity for a forward-thinking individual who enjoys working in a varied role. Join our client's team and be part of their exciting journey as they continue to grow and provide exceptional customer service in the electrical industry.
Apply with your updated CV via this job site or contact Adecco Aylesbury today!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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