Technical Automation Engineer

Description:

Technical Automation Engineer

We are recruiting for a technically minded Automation Engineer to improve, automate and standardise the delivery of Managed IT Services.

This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality.

The position would suit someone from an MSP, IT support, infrastructure or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integration's or technical process improvement.

The Role

You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved and where automation can create measurable operational value.

You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent and efficient ways of working.

Key Responsibilities

Review existing Managed Services systems, workflows and operational processes.

Identify repetitive, manual and time-consuming activity that can be automated.

Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms and native system functionality.

Analyse where support teams are spending the most time and identify opportunities to improve efficiency.

Build and maintain a prioritised automation and service-improvement roadmap.

Improve monitoring coverage, patching processes, service health and customer onboarding.

Standardise technical procedures, operational documentation and service-transition processes.

Reduce unnecessary tickets, repeated activity and avoidable customer issues.

Improve handovers between sales, projects, support and technical teams.

Create dashboards, KPIs and operational reporting to measure service performance and improvement.

Support proof-of-concept and pre-sales activity where technical input is required.

Help shape and improve future Managed Services offerings.

Work with internal teams to embed improved processes and ensure changes are adopted successfully.

Technologies

You do not need to be an expert across every platform, but experience with some of the following would be beneficial:

RMM platforms

PowerShell

APIs and systems integration's

PSA and ITSM platforms

Network monitoring tools

Managed wireless technologies

Backup and disaster recovery platforms

Endpoint security tools

Firewalls and VPN technologies

Email security platforms

Power BI

Workflow automation tools

AI-enabled automation tools

Essential Experience

Previous experience within an MSP, Managed Services, IT support, infrastructure, network support or technical operations environment.

Hands-on experience with automation, scripting, workflow tools, systems integrations or reporting automation.

Experience identifying and improving technical or operational processes.

A strong understanding of IT support and Managed Services environments.

The ability to turn improvement ideas into practical, deliverable solutions.

Strong analytical and problem-solving skills.

Good stakeholder-management and communication skills.

The confidence to work across technical, operational, commercial and customer-facing teams.

The ability to manage improvement activity from analysis through to implementation.

Desirable Experience

Experience using an RMM platform.

PowerShell scripting experience.

Experience working with APIs or systems integrations.

Experience creating dashboards, KPIs or service reporting.

Exposure to continual service improvement, service transition or customer onboarding.

Experience across networking, endpoint management, cybersecurity, backup or cloud services.

Familiarity with AI-driven automation tools.

Relevant IT, networking, cloud, security or automation certifications.

The Person

You will be naturally curious, technically credible and comfortable questioning inefficient ways of working.

You will be able to speak with engineers, managers and customer-facing teams, understand how services are currently delivered and identify practical ways to improve them.

You should be equally comfortable analysing a process, building an automation, presenting your findings and helping teams adopt a better way of working.

Benefits

31 days' holiday, including bank holidays

Option to buy and sell annual leave

Life insurance

Employee benefits platform

Retail, travel, gym and leisure discounts

Wellbeing support

24/7 access to a virtual GP

Second medical opinion service

Free will-writing service

Cycle-to-work salary-sacrifice scheme

Electric-car salary-sacrifice scheme

Paid volunteer leave

Employee Assistance Programme

Financial, health and wellbeing support

Access to fitness and shower facilities

Secure bicycle storage

City-centre office

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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