Technical Author / Writer

Description:

An exciting opportunity for an experienced Technical Author who is able to hit the ground running, has arisen to work for our well-established and friendly R&D team, in a pioneering, employee-owned business with over 25 years of research and development in the heated displays and hot food merchandising market. Leveraging the expertise of our incredible sales network, our 100-strong team operates from both the UK and the U.S., serving customers across the globe.
Why we’re a great place to work:
* Fixed term Contract 18 months (Maternity Cover)
* Up to 37.5 hours per week (Part time applicants will be considered)
* 25 Days Annual Leave in addition to public holidays
* Continuous Service Annual Leave increases
* Life Assurance (after a qualifying period)
* 8% Employer Contribution Pension Scheme
* Participation in tax-free Partnership Dividend Scheme
* Enhanced Illness, Maternity, Paternity, and Bereavement leave
* Referral Incentives
* Access to an Employee Assistance Programme (mental health, professional financial advice)
Role Overview:
We are currently seeking a highly organised and detail-oriented professional to join our R&D team as a Technical Author. In this role, you will play a vital role in creating and managing all technical documentation within the Flexeserve product range. Additionally, you will collaborate closely with the R&D manager to obtain country-specific accreditations for our global products.
* Create, edit, and maintain technical documentation, including user manuals, guides, specifications, and procedures, adhering to industry standards and guidelines in a clear and concise manner, taking care of editing and proofreading tasks.
* Collaborate with subject matter experts in the team to gather information and ensure accuracy and completeness of technical content.
* Translate technical information into clear and concise language suitable for the target audience.
* Organise and structure content effectively, using appropriate formatting, diagrams, and illustrations to enhance understanding.
* Review and revise existing documentation to ensure accuracy, consistency, and compliance with company standards.
* Keep abreast of industry trends, best practices, and emerging technologies to continuously improve documentation quality and relevance.
* Work closely with cross-functional teams, such as product development, engineering, and quality assurance, to gather information and validate technical content.
* Manage documentation projects, including planning, scheduling, and prioritising tasks to meet deadlines, product releases and deliverables.
* Assist in achieving relevant industry accreditations and prepare for relevant audits by ensuring that technical documentation meets accreditation standards and audit requirements.
This list scratches the surface of what this role entails. Get ready for endless opportunities to make an impact!
We’d love to hear from people who have:
* Excellent written and verbal communication skills, with the ability to articulate complex technical concepts in a clear and concise manner.
* Strong attention to detail and accuracy, with a keen eye for grammar, punctuation, and formatting.
* Technical aptitude and the ability to quickly grasp and understand complex technical information across various domains.
* Proficiency in documentation tools and software, such as Microsoft Word, Adobe Acrobat, and Content Management Systems (CMS).
* Experience with technical writing methodologies and standards, Microsoft Manual of Style.
* Ability to work independently with minimal supervision, as well as collaborate effectively within cross-functional teams.
* Project management skills, including the ability to plan, organise, and prioritise multiple tasks and projects to meet deadlines.
* Adaptability and willingness to learn new technologies and tools to stay current in the field of technical communication.
* Degree or equivalent qualification in a relevant field, such as technical writing, English, engineering, computer science, or a related discipline.
* Previous experience in technical writing or documentation roles, preferably in a technology-driven industry or environment.
Here at Flexeserve, the home of Hot Holding, we are guided by a strong set of Vision and Values that define our culture and drive our success. We believe in fostering an environment where teamwork, innovation, and integrity are paramount. As such, we are seeking a candidate who aligns with and demonstrates our core values of "we show passion & we share passion," "we inspire & innovate," "we shape a sustainable future," "we care, respect & include," and "we evolve, advance and lead." The successful candidate will be expected to embody these qualities and actively contribute to our culture of continuous improvement and customer satisfaction.
Flexeserve is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our Partners.
Note: We appreciate all applications, but only shortlisted candidates will be contacted.
Please note we are not working with recruitment agencies for this role.
We are unable to sponsor work visas, all applicants will need to have the right to work in the UK in place