Technical Administrator

Description:

Our client based in Kibworth, a growing professional services business are currently recruiting for a Technical Administrator to join their friendly team.

Reporting to the Technical Administration Manager, you will be responsible for managing incoming queries and providing full administrative support ensuring a positive result for both the clients and the company.

This is initially temporary position for up to 3 months with the potential to lead to a longer-term opportunity for the right candidate.

What you can expect:

£13.83 per hour
Working hours 36.5 hours per week, Monday to Thursday 9.00am - 5.30pm and Fridays 9.00am - 4.30pm
Dress down and pastry Fridays
Free parking

Duties and Responsibilities:

Acting as the first point of contact (via telephone, email, and letter) for all clients
Providing full technical administration support to the Residential Team
Working flexibly within a wider administrative and technical administrative team to provide general clerical support
Managing all incoming queries and requests appropriately
Cleansing data and creating reports
Updating client information on the CRM portals
Notifying, organising, and managing the End of Defects process with clients, colleagues and third parties
Liaising with relevant project leads to obtain required information
Creating trackers and updating key logs and planners on Excel
Checking information and documentation provided to ensure accuracy and consistency
Being a key point of contact for queries and taking lead on the residential defects process

Skills and experience required:

Previous administrative background preferred
Excellent organisational skills and a proactive attitude
High standard of client service
Attention to detail and a methodical approach
Ability to prioritise and meet deadlines
Strong written and verbal communication skills
Friendly, positive and professional
Confident using MS Office with a particular focus on Excel