Technical Administrator

Description:

TECHNICAL ADMINISTRATOR

CWMBRAN – HYBRID AVAILABLE

12 MONTH CONTRACT (MATERNITY COVER) FULL TIME

SALARY £24-£27k NEGOTIABLE DEPENDING ON EXPERIENCE

RSW are looking to recruit a Technical Administrator for our client, a leading supplier into the Pharmaceutical, Chemical and Biotechnology Industries in Ireland & UK. This position is a 12 month contract to cover Maternity Leave.

Reporting to the UK Operations Manager, this position will be based in our UK Cwmbran facility.

Responsibilities will include:

To provide accurate and timely technical/commercial support to ESI customers.

Interpretation of customer requirements and preparation /issuing of subsequent quotations.

Administration support & sales/purchase order processing to all company sales divisions.

Check incoming customer orders against sales quotation and ESI policies

Expediting of customer Purchase & Sales orders, with related supply chains.

Assisting customers to resolve any technical issues or queries relating to the prevailing product range and their applications.

Ensure that the advice provided is accurate, current and secures a successful resolution to the enquiries.

Familiarisation of product range sold by ESI, as part of ongoing company training provided, including our portfolio of Valves, Actuator’s, Safety devices, Filtration devices & other related process equipment.

Responsibility for awareness and action of related personal, department & company Procedures/KPI’s.

Maintain accurate and detailed records/files on customer job files.

Need to meet deadlines and work towards set Team and departmental targets.

Adherence to companies ISO 9000 Quality, and Health & Safety procedures.

Other duties as deemed necessary by company management.

Ideally the candidate would possess the following skills/experience:

Excellent IT skills, including experience with MS 365, Excel, MS Word, PowerPoint and ERP systems.

High attention to detail and presentation, with technical speed and accuracy.

Strong Interpersonal & communication skills.

Committed to Customer Satisfaction and continuous process improvement.

Be capable of working consistently both as part of a team and on own initiative.

Priorities to a high level of quality. Set Priorities on a daily basis for all activities in the department.

Previous experience &/or aptitude/willingness to learn technical & commercial aspects of the products from company portfolio, as referred to above.

Commercial awareness when liaising with both our customers & our supply chain.

Technical and commercial aptitude with a flexibility & willingness to learn in the role.

Familiarisation with some of the above technologies would be an advantage.

Committed to Customer Satisfaction and continuous improvement.

High attention to detail, with technical speed and accuracy.

Reliable and committed with ability to work in busy customer focused environment.

Organisational and problem-solving skills.

This is a great opportunity for a highly motivated technical sales & customer orientated person to join our company with a focus on supporting our UK business & being part of a growing team.

Work hours are Mon-Thursday 8:30am-5pm and 4pm finish on a Friday. After completing the 6-month probation, hybrid is available working from home up to 2 days a week