Technical Account Manager

Description:

Technical Account Manager
Exeter, Devon

About Us

Hearst Health International guides important care moments by delivering vital knowledge to everyone involved in an individual’s health journey. We offer independent, unbiased and evidence-based solutions to create the ultimate patient journey, facilitate safe medication decisions and drive high-quality clinical performance.

We are now looking for a Technical Account Manager to join our passionate team in Exeter on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

- Competitive salary
- 25 days’ holiday plus Bank Holidays
- Option to purchase up to 5 additional days’ holiday
- Annual bonus scheme
- Enhanced pension scheme
- Health cashback plan
- Life assurance
- Paid volunteering days

This is an exciting opportunity for an AI-savvy, technical customer-facing professional from a healthcare environment to join our innovative organisation.

You’ll have the perfect platform to accelerate your career within a truly global operation, gaining high-value expertise that will strengthen your commercial and technical credentials.

What's more, you will be surrounded by highly skilled, knowledgeable and passionate colleagues who are invested in your success, enabling you to learn, grow and develop your own capabilities within a business that’s transforming the healthcare industry.

The Role

As a Technical Account Manager, you will build trusted technical relationships with healthcare customers and channel partners, ensuring they realise maximum value from our software solutions.

Managing a portfolio of key accounts, you will act as the primary technical contact, supporting successful implementation, adoption and optimisation of FDB solutions while driving retention, renewals and growth opportunities.

Working closely with the Vendor Account Management team, you will develop account plans, lead technical discovery with stakeholders, and gain an in-depth understanding of each customer's systems, integrations and clinical workflows.

Additionally, you will:

- Co-ordinate the resolution of customer issues, defects and service escalations
- Drive the adoption of new features, upgrades and implementation approaches
- Produce service reports and value reviews using customer and performance data
- Capture customer, market and competitor insights to support product development
- Use approved AI tools to improve planning, customer support and operational efficiency
- Document technical requirements, risks, dependencies and success measures

About You

To be considered as a Technical Account Manager, you will need:

- Experience in a technical customer-facing role within a healthcare environment
- Good commercial awareness, including account planning, renewals, stakeholder management and identifying growth opportunities
- The ability to explain technical concepts clearly to both technical and non-technical audiences
- The ability to interpret customer data, trends and feedback to identify risks and opportunities
- The ability to facilitate workshops, customer reviews and escalation meetings
- An understanding of healthcare workflows, clinical safety and healthcare technology
- An interest in AI, automation and analytics, with an appreciation of their opportunities and risks
- An understanding of information governance, data protection and security within healthcare
- Willingness to travel on business as required

The closing date for this role is 31st July 2026.

Other organisations may call this role Account Manager, Customer Account Manager, Client Account Manager, Client Relationship Manager, CRM, Sales Account Manager, or Healthcare Solutions Account Manager.

Webrecruit and Hearst Health International are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become our next Technical Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency