Techanical Service Manager

Description:

Job Title: Technical Services Manager

Salary: DOE

Location: Glasgow

Key Skills: HND / HNC / Technical Services / Electrical / Mechanical / PPM / TSM / Facilities Management

Our client is looking for a Technical Services Manager to join our team based at a Healthcare facility in Glasgow on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus, and benefits package.

Technical Services Manager Description:

Reporting to the Account Manager, the Technical Services Manager (TSM) will lead all technical service delivery, compliance, client relationships, defect management, and additional works within a healthcare facility. This includes coordinating site operations to ensure adherence to company and local procedures, ensuring a standardized approach to our clients service delivery.

Key Responsibilities:

Lead, direct, and motivate site team to maximize their potential.
Manage service delivery to meet/exceed customer needs.
Ensure maintenance (planned & reactive) aligns with budgetary, quality constraints, and agreed service levels.
Enhance working relationships with key stakeholders and coordinate service activities across the site.
Support the Account Manager in all aspects of contract delivery and growth.
Develop staff with mandatory and best practice training.
Produce monthly reports demonstrating service compliance and target achievement.
Develop effective relationships with business partners, suppliers, and sub-contractors.
Achieve required SLA/KPI targets.

Benefits Package:

Competitive salary and bonus
25 days annual leave (+ public holidays)
Life cover equivalent to 2x annual salary
Employee discount schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
24/7 Employee Assistance Program and access to a mental wellbeing app

Candidate Profile:

Ability to develop relationships with key stakeholders, suppliers, sub-contractors, staff, and staff representatives.
Proven technical background in electrical, mechanical, or building services, with healthcare environment exposure preferred.
Qualified to HNC/HND level in an engineering discipline with a managerial track record.
Experience in tendering contracts and selecting sub-contractors and suppliers.
Ability to drive KPI and performance improvements.
Line management experience of contracted and directly employed staff.
Varied experience in delivering FM Projects and Facilities Management.
Thorough understanding of contract management principles.
Extensive health and safety knowledge.
Experience in establishing and maintaining a PPM system.

If you're a dynamic leader with a strong technical background and a passion for delivering exceptional service, apply today to become the next Technical Services Manager and make a difference in healthcare facilities management.

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