Team Support

Description:

Do you have excellent customer service skills and proficiency in English? Are you seeking a challenging yet rewarding role? This is a great opportunity for you:
TEAM SUPPORT
Join Zing, a reputable company with over 20 years of expertise in commercial cleaning across London. We are rapidly expanding and are in search of dynamic Team Support to work closely with our managers and collaborate with our clients to contribute to our teams' success.
As Team Support, you'll be responsible for customer monitoring and day-to-day office management. With a focus on the Corporate and Education sectors, as well as Managing Agents and Housing Associations, you'll play a pivotal role in monitoring customer satisfaction, ensuring that the Area Managers and their teams are adhering to and exceeding client expectations across 200 sites.
Basic: £28,000 per annum
Other Benefits: Loyalty, recommendation, and referral bonuses
Holidays: 20 days per annum + Bank Holidays
Working Hours: Monday to Friday, 8 am to 4 pm (Office-based)
Start Date: 01/07/2024
Interviews will take place in May in-person.
If you have excellent customer service and communication skills, and fluency in English, we want to hear from you! Take the next step in your career and become a vital part of our team.
Don't miss out - Apply now by forwarding your CV to be considered for this excellent opportunity.
Qualifications/Skills/Experience
* Excellent communication, customer service, and organisation skills
* Fluent in English
* Excellent knowledge of Microsoft Office
* Ability to assist other team members
BUSINESS MANAGEMENT
New Products: Contribution to ideas for new products
Pricing and Packaging: Contribute to pricing and packaging strategy based on field knowledge
Culture: Adhering to company values
BUSINESS OPERATIONS
Training: Supporting the designing of the training manuals/processes for Team Support
Marketing:
* Liaise with Marketing Department to assure consistent image of Zing’s brand
* Responsible for ensuring that all documentation/branding being used in the field adheres to Zing marketing and positioning strategy
PRODUCT PREPARATION
* Responsible for preparation of communication books and issuing Purchase Orders for new/existing contracts
SERVICE DELIVERY
* Responsible for ensuring that customer monitoring is conducted quarterly and statistics are displayed on boards
* Responsible for raising all service notifications as per instructions from Relationship Managers/Sales/Head of Service
* Dealing with delivery queries from Area Managers
* Supporting other teams with projects
BUSINESS SUPPORT
IT: Adhere to Zing IT Policies
Admin:
* Responsible for drafting, sending, responding to all emails within specified time scales and according to process
* Responsible for responding to internal and external phone call inquiries within specified time scales
* Responsible for ensuring that that all third party orders are assigned three times per day to guarantee delivery of products to sites
* Responsible for ensuring that all NCR statistics are completed monthly and boards are updated
* Ensuring that Bank Holidays requirements are completed before each Bank Holidays
* Responsible for scanning, filing and franking machine
* Creating Health & Safety files for all sites when requested
* Creating Standard Purchase Orders if these are to be delivered to the office
* Following up all raised NCRs and INT NCRs with Relationship Managers weekly until they have been resolved and closing them up adding a cause code
Office Management
* Responsible for all car checks to be completed monthly
* Responsible for office inspections, reports on environmental performance to be completed monthly
* Responsible for placing stationary orders for the office
* Responsible for completing monthly tracking reports for Area Managers
* Responsible for completing monthly internal audit reports
* Responsible for challenging/paying all penalties and forwarding this information to accounts
* Responsible for assigning all partners invoices monthly
* Responsible for creating all Waste Transfer Notes
* Responsible for all drivers documents are up to date and policies are signed
HR
Responsible for attending disciplinary hearings as per Zing policy AND attending annual appraisals
Legal
Adhere to Zing Equal Opportunities Policy AND to Zing Diversity Policy
COMPLIANCE:
Responsible for ensuring that all partners of Zing adhere to the documented health & safety procedures AND that Team Support complies with ISO 9001 and 14001