Team Manager

Description:

Role:              Team Manager - Accommodation

Based:           Nottingham

Hourly:         £20 - £24 ph UMB Permanent salary £30,650pa

Start Date:   ASAP

Duration:     Temp to Perm after 3 months

Hours:           37 hours Monday to Friday

Our client, a leading domestic abuse charity is looking for an experienced Domestic Violence specialist to effectively manage a high-quality team and support staff to work across risk levels with women, offering risk assessed, strength based, and needs led support. You will ensure compliance with contracts, funding agreements and quality standards and develop strong communication between your team and senior management. 

Synopsis of duties:

To ensure high quality appropriate and effective services are provided by your team to women and children experiencing domestic abuse.

Ensure the effective running of operational services with the SMT ensuring that services keep the safety of victims of domestic abuse central to all processes 

Manage all aspects of services to an excellent standard which are consistent with those required nationally through accrediting bodies 

Implement, and contribute to the development of, systems and procedures that identify and respond to the safety needs of clients and staff, ensuring service prioritisation follows agreed internal and local protocols

Ensure effective staff cover, devising staff rotas, managing leave and toil 

In conjunction with the staff team, gather, update and make accessible to staff and partners information about local services and community resources relating to DVA and associated issues

Ensure you and all team members are up to date with DASH RIC, MARAC and any legal and/or policy changes which impact on the work of your team. 

To implement and develop the service in line with the service specification, service standards and contract/funding agreements. 

Ensure data, including demographics and service outcomes, is confidentially collected, correctly recorded, and collated to ensure effective reporting  

Carry out regular analysis of data to inform service improvement.

Hold regular case review meetings, dip sampling, service reviews and contribute effectively to audits and validation visits to ensure high quality service delivery is both evidenced and maintained. 

Prepare for, attend and participate in relevant internal and external meetings, developing and maintaining effective partnerships with other relevant services

Recruit and induct staff according to  Recruitment and Induction procedures

Ensure all frontline staff have the appropriate knowledge and skills that will enable them to meet the service and organisations operational and monitoring requirements 

Ensure staff are supported and performance developed through high quality induction, supervisions and appraisals, training, team and staff meetings and day-to-day support

Hold regular team meetings, ensuring effective communication between the team and senior management, supporting the team to develop innovative practice. 

Promote the service widely, including ensuring a good and positive relationship between the team, partners and referral agencies including those working with minority groups and those furthest from support, in order to address the needs of all survivors. 

Ensure processes are in place to enhance Survivor voice, including collecting and collating Survivor feedback and input into service delivery and service development. 

Act as the designated Health and Safety Officer for your team 

Ensure volunteers are effectively supported and integrated into work of the team. 

Essential Requirements:

Experience of successfully managing a team within a DVA setting

Experience of working in crisis situations, managing safeguarding cases and complex cases. 

A good understanding of project management, quality assurance and contract compliance issues, processes, and systems 

A good understanding of trauma informed service delivery

A relevant qualification (e.g. social work, management, group work training, IDVA, CAADA)

Full UK driving licence with own vehicle

Supporting Futures Consulting acts as both an employer and an agency