TEAM LEADER

Description:

Position: Team Leader

Department: Process team Leader level 1 plus

Contract: Temporary, 3-4 months with the possibility of extension

Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm

Pay rate: £14.57 per hour

FULLY OFFICE BASED

Location: Hemel Hempstead HP2 7AH

Start date: - Subject to clearance.

Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.

This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.

Key Responsibilities

Lead small teams - Motivate, and develop the team and encourage communication.
Schedule team work to required timescales and Service levels.
Lead the planning implementation, in order to ensure the availability of required staff members
Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
Identify and manage improvements within own area.
Update and maintain data base/systems / documentation.
Comply with regulatory requirements where applicable.
Collect and provide statistical data/reports as required.

Experience Needed

Basic understanding in ERP
Good with Excel, Word and PowerPoint
Must be able to lead a team
Must be good with update and maintain the database - documentation skills and analysing data
Multi-tasking
Good internal and external communications
Must be able to develop the team and encourage good communication.
Empathetic with patience and understanding
Effective communication and report writing

Essentials

Able to lead small teams
Expert understanding of relevant systems / ERP
Highly developed user of Excel, Word, PowerPoint
Good at internal and external communication
Ability to manage a small budget (FTEs, overtime)
Ability to set and achieve performance target

Desirable Skills

Previous experience of the JVs

Amenities

Free on-site parking and canteen.

Training

On the job training on the process and expected responsibilities

Holiday restrictions- Must be advised of booked holiday ASAP To apply for the role you must have a valid Passport, 2 proofs of address, proof of NI, and must have resided in the UK for the last 5 years.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group