Team Leader

Description:

About The Role
Role: Team Leader 
Location: Kidderminster (DY11 7AR)
Contract Type: 6 Month FTC
Hours: Monday - Friday 2:00pm - 10:00pm 
Salary: £28,163.20 Per Annum 
 
Are you an experienced Team Leader looking for a new challenge? Restore Digital is offering an exciting opportunity for a proactive individual to join our team. 
As a Team Leader at Restore Digital, you will play a crucial role in overseeing the day-to-day operations of our production team. Your responsibilities will include ensuring compliance with Restore Digital's policies, maintaining high standards of service delivery, and collaborating effectively with other departments to meet strict SLAs. 
Responsibilities: 

Support the line manager in coordinating and implementing daily activities within the department 
Provide leadership and guidance to the team, fostering a collaborative environment and leading by example 
Assume responsibility in the absence of the line manager, assigning tasks and ensuring the team operates efficiently 
Act as the primary point of contact for the team, addressing enquiries and managing conflicting priorities 
Coach, advise, and motivate team members to achieve personal and professional excellence aligned with business goals 
Enforce Restore Digital's policies, procedures, and health and safety guidelines, ensuring team compliance 
Monitor team performance against objectives, escalate concerns, and identify training needs to enhance efficiency 
Provide daily metrics and reports to line management About You: 

Ability to effectively resolve problems and make informed decisions 
Demonstrated experience in team leadership, ideally in a fast-paced environment 
Strong motivational and coaching skills with a proven track record of team development 
Excellent communication skills, capable of handling customer complaints courteously and effectively 
Previous experience in managing and leading teams would be beneficial
Familiarity with working in a dynamic, deadline-driven setting What We Can Offer You:

Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme

About The Company
Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so