Details:
- Salary: £42,500 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: WD3 Holywell Hertfordshire
- Date: 6 days ago
Description:
Team Leader - Service & Repair
We are looking for an experienced Team Leader to manage the day-to-day operations of a busy electronics service and repair centre.
This role blends technical expertise with team leadership, ensuring high-quality diagnostics, repair, and refurbishment of electronic and electro-mechanical equipment.
Key Responsibilities
* Lead and develop a team of service technicians working on electronic and electro-mechanical systems
* Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets
* Manage repair queues and prioritise workload to maximise efficiency
* Act as the technical escalation point for complex electronic fault-finding and repair issues
* Control refurbishment processes, including repair cost limits and final quality checks
* Approve service quotations and support customer enquiries with technical input
* Monitor stock levels of electronic components and coordinate with internal teams to ensure availability
* Track performance, report on KPIs, and drive continuous improvement across the service function
Skills & Experience
* Proven experience supervising or leading a technical team
* Experience of daily, weekly and monthly management of staff and contractors
* Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc
* Solid diagnostic and fault-finding skills on electronic equipment would be a plus,
* Strong organisational skills with the ability to prioritise workload effectively
* Confident communicator with a professional, customer-focused approach
Desirable
* Qualification in electronics, telecommunications, or a related discipline
* Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial.
Benefits:
* Holiday – starting from 25 days up to 30 days plus bank holidays
* Discretionary bonus - approx 10% of annual salary
* Income Protection
* Pension - up to 10% total contribution
* Life Assurance
* Travel Insurance (both business and leisure)
* AXA Healthcare
* Medicash Health plan