Details:
- Salary: £45,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 21 hours ago
Description:
Title: Support/Product Analyst
Location: London (Hybrid) - 3 days a week
Salary: £45-50k + Benefits
Sponsorship: Not Available
Main responsibilities:
Product Analysis & Design
Work with the CPO to understand business and user requirements, and translate them into structured system specifications.
Document process flows, system behaviour, data models, and integration points to support the development teams' understanding of proposed changed.
Produce clear, concise, and version-controlled documentation including:
User stories and acceptance criteria
Process flows and wireframes
Identify dependencies, risks, and technical considerations early in the delivery process
Customer Support & Product Insight:
Act as a second-line escalation point for complex customer queries that require product knowledge or investigation.
Translate support trends into product improvements or enhancements.
Ensure customer feedback and operational pain points are incorporated into the product backlog and prioritisation discussions.
Help maintain strong product knowledge within the support function.
Collaboration & Delivery:
Liaise with developers to clarify requirements and support solution validation during development.
Ensure enhancements are delivered in line with scope, schedule, and product intent.
Provide structured feedback to the CPO and CTO on product performance, support trends, and delivery outcomes.
Champion continuous improvement in documentation, support processes, and release practices.
Essential Skills & Requirements:
Proven experience in Business Analysis, Product Ownership, or Systems Analysis.
Strong understanding of software development lifecycles (Agile/Kanban preferred).
Experience translating business requirements into technical documentation.
Strong analytical and problem-solving skills.
Excellent communication skills with the ability to translate between business and technical audiences.
Ability to analyse complex issues and identify root causes.
Experience working with ERP, finance systems, or business software requirements.
Key Attributes:
Curious and analytical mindset.
Customer-focused approach to problem solving.
Structured and detail-oriented.
Comfortable working across technical and business teams.
Ability to priorities competing demands in a fast-moving environment