Details:
- Salary: £29,000 - 31,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Hertford Hertfordshire
- Date: 6 days ago
Description:
We are looking for a committed and proactive Support Worker to join our team working with young people. This is a rewarding frontline role where you will support young people to develop essential life skills, increase independence, and move towards positive, sustainable futures.
You will work directly with customers in a supported accommodation setting, building trusting relationships and providing practical, emotional, and administrative support. You’ll be part of a dedicated team, working closely with internal colleagues and external agencies to ensure high-quality, safe, and person-centred support.
Key responsibilities
* Build supportive, professional relationships with young people
* Deliver regular, engaging keywork sessions aligned to individual support plans
* Provide day-to-day direct support, including daily living skills and tenancy sustainment
* Support customers with Universal Credit and Housing Benefit claims
* Maintain daily case management, accurate record keeping, and case notes
* Proactively manage risk, safeguarding concerns, and incidents in line with policy
* Follow missing person procedures and escalate concerns appropriately, including liaising with the police when required
* Enforce licence agreements and promote positive behaviour within the service
* Work collaboratively with external agencies including NHS professionals, social workers, and the police
* Encourage rent payments and support effective rent account management
* Promote social inclusion and community engagement
* Uphold health & safety, safeguarding, and organisational policies at all times
What we’re looking for
You’ll be someone who is calm, resilient, and motivated, with a genuine passion for supporting young people.
Essential:
* Ability to manage challenging behaviour positively
* Strong organisational and communication skills
* A proactive, can-do attitude and willingness to take responsibility
Desirable:
* Experience in supported housing or homelessness services
* Knowledge of benefits systems and safeguarding procedures
Personal qualities
* Approachable, respectful, and customer-focused
* Comfortable working as part of a team in a dynamic environment
* Emotionally resilient and able to remain calm under pressure
* Open to feedback and committed to learning and development
* Confident, organised, and flexible
Hours: Full-time, rotating shifts
* Early: 8:00am – 4:00pm
* Late: 12:30pm – 8:30pm
* Every other weekend
Why join us?
* Competitive salary with an upcoming increase
* Meaningful work making a real difference to young people’s lives
* Supportive team environment
* Ongoing learning and development opportunities