Support Engineer - 2nd Line - Onsite

Description:

Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset.

If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit.

You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to.

Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints.

With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary.

Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you.

You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time.

These are some of your areas of expertise and where you will be able to showcase your IT skills:
Microsoft Exchange
Active Directory
Cloud (Azure, AWS or Google cloud)
SCCM
Office 365
Mobile Device Management
Intune
Windows Servers (full range)
Server Virtualisation (HyperV / VMWare)
Local Area Networking
Symantec Products
Cisco LAN/WAN (routers, switches, ASAs)
Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
Citrix ( XenApp/XenDesktop)
Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous
Sharepoint 2010/2013 This role requires the following National security vetting:

Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC)
For more details around those requirements and to see if you are eligible, please follow this link .

Click here for the package of benefits that comes with this role.

Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards