Details:
- Salary: £23,500 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: St.ives
- Date: 5 days ago
Description:
I am recruiting for one of our well-established clients who are based in a St. Ives, Cambridgeshire. The role of a Support Desk Administrator will be part of a dynamic and fast paced team providing a central point of contact for their clients, engineers and sub-contractors.
The main duties of the Support Desk Administrator will be to keep the in house and client systems up to date, you will Liaise directly with the client, engineers and subcontractors to ensure works are booked in and completed on time.
The successful Support Desk Administrator will be dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.
To be considered for this role, you must have a minimum of 1 year’s admin experience.
Responsibilities
Ensuring all client instructions are logged
Dealing with incoming calls and emails
Allocation of jobs to engineers and sub-contractors
Recording all communication and arrangements on our in-house system along with client portals
Chasing for updates and paperwork
Communication with colleagues/team - keeping them informed of client changes/requirements
Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Recording of daily conference calls with engineers
Skills / Experience
Proven ability to accurately follow procedures
Comfortable and professional on calls and emails
Flexible and adaptable at any given moment, and able to work to timescales.
Ability to work under pressure with a can-do attitude
Organised with effective time management and ability to multitask
Work well as part of a team
Previous administration experience for at least 1 year
Hours and Pay
Monday to Friday
Rotating shift: WK1: 08:00 – 16:30 and WK2: 09:30 – 18:00
£23,500
Benefits
Company pension
Free on-site parking
Private medical insurance
Referral programme
Sick pay
Social events
Free fruit and snacks