Support Coordinator

Description:

Mental Health Support Coordinator

Tyneside Foyer, Newcastle upon Tyne

Permanent, Full Time 37.5 hpw

Salary £24,664 pa (£12.61 per hour)

Plus, Brilliant Benefits including Health cash plan

Home, a place where you belong 

Want to be part of a team that really cares and empowers you to help change a customer?s life for the better? As our Support Coordinator, you?ll play a really important role in supporting the smooth running of our service. You?ll be working with our young people who are aged between 16?25 experiencing homelessness. You?ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know! 

Typical day as our Support Coordinator 

Assisting customers with practical, daily living tasks to develop their independence, helping them to achieve the goals, aspirations and outcomes documented in their support plans.

Many of our customers have a Mental Health diagnosis and can present with behaviours that are challenging, so a cool and calm presence is key.

Carrying out risk assessments, support planning, goal setting and regular reviews all with person centred planning.

Cuppas, chats and catch ups. There?s no rushing from one customer to the next here! Plenty of time to work together with colleagues too.    

As a Support Coordinator, you are supporting our support workers in service delivery as well as focusing on our service KPI?s and work alongside management to achieve these.        

Fancy going home each day knowing that you have helped change our customers lives for the better? You?ll do that here, we?re in the top 10 for Great Places to Work in the UK! 

You bring

Passion to support our customers to live their best life, working together with an eye for detail 

Experience of supporting others, you may have worked in a supported accommodation before or have experience of caring for others such as family members or children

The ability to work on your own initiative, remain calm under pressure and have a resilient approach

Recognise every customer is different and you?re able to adopt a flexible, personal approach, listening to customers to understand their needs 

To keep our records straight, and customers safe, it's really important that you are technologically confident (or at the very least not a technophobe!)      

Our team

You?ll join our outgoing team, full of diverse characters, who are all friendly and helpful with newbies. The Tyneside Foyer team is led by our Senior Client Service Manager Emma, who has worked for Home Group since 2017 when she started as a Support Worker and took full advantage of all the training and experience that the company has to offer. She is supported (and couldn?t do without) our 3 Client Service Managers, Holly who loves a cuppa and biscuits, Scott and Jodie who both began their careers as young people experiencing homelessness. All have a wealth of service knowledge to support the teams.  

Job details

Where we?re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.

You?ll work on a 4-week rota basis that is completed for the full year, working 8am ? 8pm, including weekend work and Bank Holidays. 

Able to use technology to update support plans, complete online learning and to collaborate with colleagues.

You?ll need an Enhanced DBS check done and we pay for that. 

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. ! 

What?s in it for you?

25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We?ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.

We Grow Our Own colleagues (not literally of course!), when you?re ready for the next step in your career, you can grow with us!

Colleagues really matters to us, that?s why we?re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Learn more about our benefits on our website. 

Find out more

Click APPLY NOW to see our , us and for . Sometimes we close a job early, so don?t delay or you might miss out.

Finally, do let us know if there?s anything we can do, to help you shine in our process at