Support Coordinator

Description:

Targeted Support Coordinator

Yeovil, Somerset

Permanent 37.5 hpw, Monday 9am to Friday 5pm

Pay £12.61 per hour (£24,664per annum) and great benefits including Health Cash Plan

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better?  As our Targeted Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community.  You’ll make a big difference each day as you help our customers achieve their hopes and aspirations.  Amazing we know!

The Targeted Support Coordinator will be responsible for providing support and advice to vulnerable and complex customers who have previously experienced rough sleeping. The coordinator will develop and maintain a high level of professional contact with customers to maximize engagement, reduce barriers and minimize breaches of tenancy.  There will be an anticipated maximum caseload of ten customers, although, subject to slight change based on assessed complexity of cases.

Typical day as a Targeted Support Coordinator

This is a varied role and the support each customer requires will need to be assessed and implemented accordingly. However, in general this role may include:

Conducting needs assessments of at-risk and vulnerable customers to establish an effective plan to support vulnerable customers with previous rough sleeping experience.

Carrying out risk assessments, support planning, goal setting and regular reviews.

Providing and coordinating effective support, advice, and assistance to customers to ensure that they can maintain their tenancies and to access support, care, and health services.  

Developing social networks, self-esteem, and independence among complex and vulnerable customers.

Finding furnishing and equipment through grants and charities

Liaising regularly with colleagues, other relevant organizations, and family/supporters to access specialist support and to refer customers to other providers of care or support in a coordinated manner.

Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.

Cuppas, chats and catch ups.  There’s no rushing from one customer to the next here!  Plenty of time to collaborate with colleagues too.    

Provide quarterly case studies and report on outcomes for customers.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten for Great Places to Work in the UK!

You bring

Passion to support our customers to live their best life, working collaboratively with an eye for detail.

Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.

Experience of coordinating and assessing customer referrals.

The ability to work on your own initiative, remain calm under pressure and have a resilient approach.

Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered.

An understanding of social housing and welfare benefit issues.

A proven track record of partnership and multi-agency working. Demonstrate, effective communication and negotiation skills.

To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work. You’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Manager Nick and our team of Coordinators and Health Coaches at The Link in Yeovil, we’re super passionate about what we do! We’re really proud of supporting customers to find and maintain secure and suitable accommodation.  

Job details

Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.

Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.

You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !

What’s in it for you?

34 days annual leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, with the option to buy 5 more, and time off for volunteering too!

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!

Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Learn more about our  on our website.

Find out more

Click APPLY NOW to see our , us and for . Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at