Details:
- Salary: £24,000 - 27,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Kettering North Northamptonshire
- Date: 2 days ago
Description:
Purpose of Position:
Delivering order fulfilment to contracted service standards for a defined portfolio of clients.
Key Responsibilities:
* Receiving and processing of orders, including EDI and manual orders, and dealing with order fulfilment issues
* Maintaining effective communication with the customer on order fulfilment
* Processing of invoices and resolution of invoice queries
* Effective management of and communication with 3PLs, and reporting back to client on 3PL performance
* Investigating and resolving delivery discrepancies, including raising credit notes where appropriate
* Periodic reporting as required by the contract.
* Production of month end stock reconciliation and adjustments reporting
Core Competencies:
* Attention to detail.
* Ability to work to deadlines and manage conflicting priorities.
* Effective communication – internally and externally
* Ability to interface at all levels.
* Supportive of colleagues
* Commitment to the delivery of customer service excellence
* Reliable
* IT literate
Experience and Skill Requirements:
* Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
* Working knowledge in basic use of MS Office
* Relevant experience of a similar role covering most of the same areas
* Have worked with accounting software, preferably QuickBooks, Xero, and Sage
* Experience of using MS Excel in an Operations role
* Proactive
Hours: Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation
Salary: £24,000-£27,000 depending on experience
Benefits: Holidays are 31 including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties