Supervisor

Description:

Annual salary: up to £41,324.00

Supervisor

Location: Cambridge - Cottenham
Contract: Full-time, Permanent
Hours: 42.5 hours per week, Monday - Friday, 8:30 - 5pm
Salary: Up to £41,324.00 per annum + company van and fuel card

About Us

Mears Group is one of the UK's leading providers of repairs, maintenance, and regeneration services, we deliver high-quality housing and facilities solutions to both public and private sector clients. We are committed to excellent customer service, keeping our promises, creating a great place to work, and tackling the issues that matter most to people and communities.

About The Role

This is a dynamic, field-based leadership and management role where you'll oversee the delivery of planned maintenance across occupied properties. This is a fantastic opportunity to step into a supervisory role. Ensuring all work and procedures are being undertaken efficiently, in compliance with company operating procedures and delivering best in class customer service, whilst satisfying all safety, quality and cost control standards.
Responsible for the operational supervision of contract activities, ensuring maximum productivity, profitability and satisfaction through effective resource utilisation & planning
Duties will include attending properties to survey future planned works installations, as well as to supervise and monitor work delivery, progression & completion via ongoing site visits to ensure works are meeting client quality standards
Ensure compliance and adherence to H&S regulations, Mears standard operating procedures, Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitments to best practice with legislation, codes of practice & good working practices relevant to all work activities
Ensure the customer experience is central to all activities by adopting a professional manner when communicating with all stakeholders, this includes but not limited to, appearance, company ID, maintaining a high standard of health & safety requirements
Ensuring HR Policies & Procedures are followed within the team and external contractors
Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies, reporting to your manager where damages occur
Manage complex and escalated cases, including resident complaints
Ensure accurate record keeping, reporting, and audit trails
Liaise with residents, stakeholders, and internal teams to ensure clear communication and customer satisfactionKey Citeria
Previous experience in a Maintenance Supervisor or similar supervisory role within housing or property maintenance
Proven track record of managing, monitoring, recording, and reporting Health & Safety and compliance activities
Experience delivering planned and reactive maintenance in occupied properties
City & Guilds or equivalent in a relevant trade discipline
Full, valid UK driving licence
Strong understanding of Health & Safety regulations, including COSHH
Working knowledge of Schedule of Rates
Excellent interpersonal and communication skills
Effective people management with the ability to lead, mentor, and develop teams
Strong customer focus and commitment to service excellence
Problem-solving mindset with a results-driven approach
Strong planning and organisational abilities
Decisive decision-making under pressure
Ability to negotiate and influence across teams and stakeholders
IT literate with confident oral and written communication skillsBenefits
25 days annual leave plus bank holidays
Leading pension scheme
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policiesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:
Francesca Swan ((url removed))
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply