Store Manager

Description:

Shop Manager

Adecco Recruitment are currently recruiting for on behalf of our client,a Shop Manager for the Lancaster site of a well established and prestigious organisation that has sites throughout the UK.

Permanent-Full Time

Salary dependent on experience £35-45K per annum plus excellent benefits.

Free onsite parking

As Shop Manager, you will oversee retail operations, including managing the physical store and the e-commerce platform with responsibility for driving sales, ensuring excellent customer service, and optimizing operational efficiency across all channels.

Responsibilities

Retail Operations Management:

Oversee the day-to-day operations of the physical store, including opening and closing procedures, staff scheduling, and inventory management
Set up and manage the e-commerce platform, including product listings, order processing, and customer inquiries
Ensure compliance with company policies and procedures, as well as health and safety regulations
Monitor sales performance, analyse trends, and develop strategies to maximize revenue and profitability

Staff Management and Training:

Recruit, train, and supervise retail staff, providing coaching and feedback to ensure elevated levels of performance and customer service
Work with the People Team to develop and implement training programs to enhance staff knowledge and skills in areas such as product knowledge, sales techniques, and customer service
Foster a positive work environment that encourages teamwork, communication, and professional development

Customer Service Excellence:

Ensure that all customers receive exceptional service and have a positive shopping experience, both in-store and online
Handle customer inquiries, complaints, and feedback in a timely and professional manner, striving to resolve issues to the customer's satisfaction
Implement customer service initiatives to build customer loyalty and drive repeat business

Marketing and Promotion:

Collaborate with the marketing team to develop and execute marketing and promotional campaigns to drive traffic to the store and e-commerce platform
Utilize social media and other digital marketing channels to engage with customers and promote products and promotions
Monitor the effectiveness of marketing efforts and adjust strategies as needed to achieve sales targets

Financial Management:

Manage the store budget, including expenses, payroll, and operational costs, to ensure profitability and cost-effectiveness
Monitor sales performance and financial metrics, such as gross margin and inventory turnover, and take appropriate actions to achieve financial targets

Inventory Control:

Ensure accurate and efficient inventory management, including receiving, stocking, and maintaining inventory levels to meet customer demand
Conduct regular inventory audits and reconcile discrepancies to minimize shrinkage and ensure accurate reporting

Skills & Experience desired

Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field

Master's degree or relevant certifications are a plus:

Experience in retail management, with a proven track record of success in driving sales and managing multi-channel retail operations
Strong leadership and management skills, with the ability to motivate and inspire a team to achieve results
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders
Proficiency in e-commerce platforms and digital marketing tools
Knowledge of retail industry trends, customer behaviour, and competitive landscape
Strong analytical and problem-solving abilities, with a focus on continuous improvement and innovationPlease apply now for immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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