Details:
- Salary: £30 - 31 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Croydon London
- Date: 2 weeks ago
Description:
Stage 1 Complaints Officer - Homelessness, Housing Need and Intervention and Prevention
Public Sector - Local Authority
Full Time - Monday to Friday, 9am to 5pm, 36 hours per week
Temporary Role - 3 months with possible extension
£30 to £31 per hour Umbrella
Hybrid Working however remote will be considered
IT equipment provided Essential knowledge:
Understanding of any legislative framework and government guidelines for handling complaints relating to Housing Needs, Homelessness, Intervention & Prevention
Working knowledge of best practice in handling complaints and customer feedback
Up-to-date knowledge of service improvement in other local authorities and changes in legislation that affect key servicesEssential experience:
Complaint handling experience in Housing Needs, Homelessness, Intervention & Prevention
Issuing responses to stage 1 complaints and member enquiries
Experience of working closely with different levels of staff up to an including chief executive level, gaining credibility across all levelsEssential skills and abilities:
Strong oral communications skills using a range of methods, including delivering presentations
Strong written skills, providing clear and unambiguous reports on complex issues and not use jargon
Ability to manage and deliver a range of complex projects, tasks and activities
Practical problem solver, with a focus on efficiency, value for money and the effective management of conflicting priorities
Ability to demonstrate resilience when facing contradicting priorities or demanding workloads
Good facilitation skills
Creative and innovative with ideas and approach
Ability to build and maintain strong relationships at all levels
Ability to influence at all levels of the organisation - and unafraid to constructively challenge
Able to process and analyse a broad range of data quickly and effectively
Outstanding ability to work well in a team
A determination to deliver a high quality of service
A consistently positive attitude to change
Excellent organisational skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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