SSR

Description:

Sales/Supply Service Representative
Hours: 37.5 per week (Mon-Fri)
Salary: Competitive

We are looking for a Sales/Supply Service Representative (SSR) to join a fast-paced, customer-focused team. This is a key role acting as the first point of contact for customers and suppliers, supporting either the sales or purchasing side of the business (or sometimes both).

Key Responsibilities

Sales-Side:

Act as the first point of contact for customers regarding orders
Receive orders via email/phone and process them in the system
Handle queries about pricing, delivery, and order status
Maintain positive relationships with customers and colleagues
Resolve complaints efficiently, including damaged or delayed deliveries
Keep systems and colleagues updated with relevant information
Collaborate with team members and support overall team goals
Undertake any other ad hoc tasks as requiredPurchasing-Side:

Place supplier purchase orders in the system according to customer/supplier needs and stock levels
Resolve queries related to purchase orders, delivery delays, and stock discrepancies
Maintain stock levels following company policies
Work closely with third-party warehouses and logistics providers to address issues
Build strong relationships with suppliers and colleagues
Record and resolve purchase-related complaints to improve processes
Collaborate effectively with the team and support overall operations
Undertake any other ad hoc tasks as requiredIdeal Candidate

Excellent communication skills, both verbal and written
Resilient, able to multitask, and work under pressure
Solutions-focused and resourceful, able to problem-solve independently
Proactive, with a can-do attitude and willing to support the team
Team player, collaborative and supportive of colleagues
Numerate and comfortable working with numbers, spreadsheets, and reports
Good IT skills, especially Microsoft Word and Excel; training will be provided on internal systems
Administration experience is advantageous but not essential
Minimum GCSE (or equivalent) Maths and English grade C or higher

This is an exciting opportunity to join a fast-paced, supportive environment where you can develop your skills, build strong professional relationships, and contribute to a team that values excellence, collaboration, and personal growth.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website