Software & Systems Defect Coordination Engineer

Description:

Expleo is seeking a Software & Systems Defect Coordination Engineer to support a key customer based in Warwickshire. This is an excellent opportunity for an individual with strong technical insight and stakeholder management skills to play a pivotal role in ensuring the effective management of defects across complex systems.

Location: Warwickshire
Contract: 12 Months (Umbrella Rate: £33.88 per hour)

Role Purpose

You will be responsible for overseeing the end-to-end lifecycle of software and system defects, ensuring timely identification, tracking, prioritisation, and resolution. While this role requires a solid technical foundation, it is primarily coordination and process-driven rather than hands-on development.

Key Responsibilities

Coordinate and manage the identification, tracking, and resolution of defects across complex systems
Ensure adherence to defined defect management processes and governance frameworks
Drive defect resolution through effective collaboration with cross-functional teams
Monitor and manage defect KPIs, ensuring targets are met and continuously improved
Influence and implement process improvements based on data-driven insights
Provide clear, structured reporting and updates to senior stakeholders
Ensure consistent and effective use of issue/defect management toolsKey Skills & Experience

Strong knowledge of issue / defect management processes and tools.
Proficiency in root cause analysis techniques and problem-solving methodologies.
Ability to develop, interpret, and present metrics, KPIs and performance dashboards
Solid understanding of software integration principles and dependencies.
Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
High attention to detail and process discipline.
Ability to identify areas of weakness and where help is needed
Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up