Social Media Customer Service Advisor

Description:

Your new company
My client, a fast-growing E-commerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis.
Your new role
You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. The company is going through a period of growth and is in an exciting period of expansion.
If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you.
The hours of work are being offered Monday, Tuesday and Thursday 09.00am - 17.00pm (Office Based), Friday 09.00am - 17.00pm and Saturday 09.00am - 15.00pm (Home based)
Salary of £24-25,000 per annum depending on experience
Some of your duties will include but not limited to
Providing a first class service across multichannel, phone, email and social media
Updating all systems with compressive notes ensuring all details are recorded
Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers
Have the ability to build rapport with ease with all customers at all levels
Providing weekly reports as requested Working towards and achieving weekly KPIs

What you'll need to succeed
Proven history in a customer service position with social media experience
Passion for providing a first class service
Excellent communication skills, both written and verbal
Strong attention to detail
Ability to build lasting business relationships to encourage repeat business
Good working knowledge of Microsoft packages, including Word and Excel
Objection handling experience

What you'll get in return

Working for an exciting organisation that can offer progression opportunities
Friendly and supportive team
Hybrid working model
Competitive salary
Working for a continually growing and high-performing culture

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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